DETROIT (Michigan News Source) – Ford has found itself on the wrong side of the most recent J.D. Power report.
The automaker ranked among the worst in the 2023 J.D. Power U.S. Customer Service Index Study. It is the first dip in the company’s satisfaction rank in almost three decades.
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General Motors ranked top in all categories with all of its brands. The study tabulates responses from more than 64,000 owners rating service quality, service adviser, vehicle pickup, service facility, and service initiation.
Ford has been plagued with recalls and is struggling to get its recall and warrant costs under control.
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